Shipping Policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. Local delivery
Free local delivery is available for orders over $100 within the Chicago area. Orders under 100$ will be shipped via carrier. Deliveries are made 7 days a week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. How do I check the status of my order?
Free local delivery is available for orders over $100 within the Chicago area. Orders under 100$ will be shipped via carrier. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at friends@feathersofthesun.com with your name and order number, and we will look into it for you. Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at friends@feathersofthesun.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at friends@feathersofthesun.com. |